Good questions
The things owners ask us most. If yours isn't here, just get in touch.
What happens at the meet & greet?
We come to your home for about 30 minutes, meet your dog and learn their routine, recall, likes and worries. We also arrange how we'll get in. It's free and there's no obligation.
How do group walks work?
Group walks have up to 4 dogs. We only put dogs together once we know they'll get on, and dogs who aren't suited to groups get solo walks instead.
How do I book?
After your meet & greet you'll get access to our app, where you can book one-off or weekly walks, see what's coming up and read your walk reports.
How do I pay?
Completed walks go on one invoice each week. You can pay by bank transfer using the invoice number as the reference, or in cash to your walker.
What if I need to cancel?
Cancel in the app up to 24 hours before for free. Cancellations with less notice are charged at half price.
How do you look after my keys?
We agree access in person at the meet & greet. Key safe codes and alarm codes are never stored in our app.
Do you walk in bad weather?
Yes, in rain or shine. In very hot weather or storms we shorten walks or switch to a home visit, and we'll let you know first.
What if my dog is unwell or injured on a walk?
We contact you straight away. If it's urgent, we take your dog to your vet, using the details you give us at sign-up.